i have already paid one…… sooooo i call the company and they tell me that’s their policy…… when he leaves to get the part, it’s another service charge….
as he is setting it on the counter, he tells me their is another service charge…... i hit the ceiling…. long story, but i had to pay them up front for the service call, repairman says if i dont get a new icemaker it will happen all over again because of a design defect……. i have had the worst experience with this company and ice makerĪs of sept 19,2018 ….i had a service man come out from the company samsung recomends from my area which is video repair place…. i have for the last 6 months had to defrost my ice-maker like we did 40 years ago with freezers……. they know they have problems, yet fail to address the defects in the design. The samsung ice makers are the worse on the market. Unfortunately there is not much on line about replacing the sensors other than the fact that it is possible and the IR Beam Break sensors can be bought for between $3->$12 on Amazon If its solid, it thinks the bucket is empty enough to keep filling. The bottom horizontal segment on the 3rd digit display (or what would be the tens place on the Fridge temp) represents the Ice bucket status, if the segment is flashing, the fridge thinks the bucket is full. The LCDs for the Tempature numbers will light up and each segment of the LCD represents a sensor. Then quickly press the lighting button which will put the panel in load condition display mode. After 6 seconds the panel will flash all icons. The way you test it on my Samsung fridge (RF25HMEDB) is Press and hold the freezer and frigde buttons on the panel.
SAMSUNG QUICK CONNECT ICE MAKER FULL
If you have perfectly formed Ice which dumps in the tray when you press the reset button, but otherwise nothing comes out? It’s likely the IR sensors which check to see if the ice bucket is full may be bad. They love the ice and it’s an inexpensive solution to your ice crisis. I’ve had several customers buy these new countertop ice makers that connect to your sink. If it was my refer, no way would I put any money into something that has had half a dozen failed fixes already. As of today, Samsung isn’t picking up any of the costs. Yes, it’s not right that you paid all that money on a refer that won’t make ice. The case auger assembly behind the ice bin is also to be replaced. The ice maker is redesigned and they fabricated 2 “Y” clips that act as heat sinks to aid in defrosting. That doesnt include shipping, labor and tax. The redesigned parts that are needed to correct the icing up cost around $600. This latest fix isn’t going to make anyone happy either.
Yes, they know there’s a problem and there is already a law suite about this. Since they came out with this “ice room” design there has been many bulletins, each with a new fix from Samsung. I just learned that there is finally a new fix. The Samsung French Door with freezer on the bottom and ice maker in ice room top left of fresh food section. Two years of grief simply because the untrained technicians would not dig deeper into the repeated problem. For 6 days before he came back the ice maker was making ice like crazy. Within 18 hours we had almost a full bin of ice. In the mean time he said to leave the fridge pulled out and put a small fan behind it pointing to the compressor. He said 'If the compressor is too hot it will not produce ice'. The compressor was running but the cooling fan was not. Pulled the fridge out and removed the bottom cover panel. Each time it was replace the ice maker and the control board. American Home Shield kept sending out the same 2 repair companies.